Our Service Promise
From Our Family to Yours
Through continuous product development and process improvement, we are relentlessly dedicated to manufacturing the best flooring products in adherence to the highest industry standards in quality assurance.
Because we directly control our manufacturing operations from end to end, we are able to deliver on our promise of superb quality, as well as offer our flooring products to distributors and consumers at accessible price points.
All Bausen floorboards come with a Lifetime Structural Warranty, plus a 25-Year Limited Residential Warranty or 5-Year Limited Commercial Warranty when the products are purchased from a Certified Retailer.
Benefits of Buying from Bausen Certified Retailers
At Bausen Hardwood Flooring, we strive to ensure that your experience with our products is outstanding during purchase, installation, and after years of use. When you purchase Bausen engineered wood or laminate flooring from one of our select group of Certified Retailers, the retailer will help us deliver on the Bausen Service Promise.
Please be aware that Bausen products are currently available for purchase only through our Certified Retailers, and not yet anywhere online. Purchasing from non-authorized online retailers can be problematic for you as the products may be counterfeit or defective. We urge our customers to use caution when making a purchase decision to protect themselves. As we have no relationship with these non-authorized online retailers, if you experience any difficulty with your flooring product, we will be unable to assist you.
Questions? Please contact us.
If you are a retailer and you are interested in becoming a Bausen Certified Dealer, please contact our Dealer Services.